Customers

Botswana Railways aspires to provide total logistics solutions that are in line with our customers’ changing needs and in accordance with global trends, therefore its commitment is to continuously look at ways of improving service delivery to our customers.

Botswana Railways has Key Accounts Executives whose main roles are to manage relationships with BR’s customers. Their daily activities are to ensure that customer consignments are moved timorously; wagons are placed as per customer requirements and provide regular updates to customers on the position of their consignments.

To find out more about our reliable and cost effective freight service, please call any Customer Service Centre near you between 07h30 and 16h30 week-days and 07h30 to 10h30 on Saturdays. Alternatively you can contact our Marketing Department at +267 4717136/ 4711375 or send an email to marketing@botrail.bw.

Tariffs and Conditions of Carriage

For enquiries on tariffs and conditions of carriage, please contact your nearest Botswana Railways Customer Service Centre between 07h30 and 16h30 week-days and 07h30 to 10h30 on Saturdays.

Customer Service Centres 

Location Telephone Fax
Botswana Railways Headquarters  +267 471 1375 +267 471 1385
Public Relations Office +267 471 7253
+267 471 7116/8
+267 471 1385
Business Development Department +267 471 7127 +267 471 1384
Gaborone Station +267 395 1401
+267 390 0703
+267 395 1405
+267 390 7475
Francistown Office +267 241 3444
+267 241 2808
+267 241 3443
Lobatse +267 533 0312/3
+267 533 0500
+267 533 4345
Mahalapye +267 471 6032/13
+267 471 6011
+267 471 3575
Palapye    +267 4920202/3 +267 4923725
Selibe-Phikwe    +267 2610447  +267 2610964
Sua-Pan     +267 6213569 +267 6213569

Botswana Railways Offices

Mahalapye Main Road

Mowana Ward

 

Private Bag 0052

Mahalapye

Botswana

 

T - +2674711375

F - +2674711385

E - info@botrail.bw
BR Express bookings@botrail.bw

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